Conflict Conversation Maps:

• 5-Step Mediation Model and 9 Mediator Skills, includes triad mediation practice, rotating through the roles of disputants and mediator, and giving and receiving feedback.
• Preparing to Respond with Compassion, to prepare yourself to respond with empathy and compassion toward someone when you are feeling anger or frustration and having negative judgments about them. [Enemy Image Process map]
• Recovering with Resilience, to recover and strengthen your resilience and debrief with empathy and compassion after you did something you fear will be seen as a "mistake" and you're feeling anxiety or stress about negative judgments towards you from others, loss of connection, or other negative consequences. [Mourn Celebrate Learn map]
• Self-Compassion Conversations, for when you feel anger towards yourself and have thoughts of self-judgment about a past choice, as well as perhaps feelings of fear, shame or guilt, and a disruption to your experience of play and joy. [Chooser-Educator map]
• Self-Direction Conversations, for when you are feeling fear, anxiety, stress about making a decision or moving in a particular direction in the future, and have thoughts of possible negative consequences and perhaps feelings of confusion, stuckness, indecision, depressed, and disruption to your experience of discovery and enthusiasm. [Internal Mediation map]
• Difficult Conversations with Others, for talking to someone when you are feeling trepidation or fear because there is disagreement around beliefs, lack of acceptance, and perhaps reactions of anger. [3Chairs Process for Difficult Conversations]
  Includes:
  - Three Types of Agreements: main, supporting, and restoring
• Reconciliation, Healing & Forgiveness Conversations, for talking to someone when there are feelings of emotional hurt and pain in you and/or another person, and perhaps judgments of blame and feelings of anger. [Healing & Reconciliation map]